Make it personal with SuAli Swing Shoes!

Pick your favourite model, choose amongst the available colours and leathers, send in your foot measurements and get your customised pair!

Send us an email with your customisation request at info.suali@gmail.com specifing:

1. Shoe Model Name
2. Shoe Size and Foot Measurements
3. Materials – Leather or Vegan leather
4. Colours – Please make sure you specify a colour for each customisable shoe part (which will vary, depending on the model)
5. Sole and Heel Bottom Type – Leather or Rubber

If in need of any help, feel free to include any further questions.

FOOT MEASUREMENTS DIRECTIONS

Foot length is more accurately measured when standing directly on a ruler or measuring tape.
Make sure you measure from the furthest back/central part of the heel to the end of the longest toe.

Foot width shall be measured by wrapping a measuring tape around the widest part of your foot,usually where your bunion joint is.

Ensure you have your full weight on the foot for accuracy.

You may want to repeat the whole measuring process a few times to confirm your measuring results.

CUSTOM-MADE SHOES SHIPPING & RETURNS POLICY

Please note that every custom-made order will take around 3 to 4 weeks to be tailored and between 3 to 4 days to be delivered on EU and UK territory – 15 to 20 days for the US.

Returns are possible only within 30 calendar days from the date you receive your order. However, bear in mind that to be eligible for a refund, shoes must be unused and in the same condition you received them in and, not to mention, returned in their original packaging. When returning any order, please also note that shipping costs will be at your own expenses.

Once we receive it, the returned item will be subject to inspection. You will be notified as soon as SuAli approves the status of your returned item and immediately informed on whether or not you will be eligible for refund.

If your return is approved, we will initiate a refund to the same card or payment method used to make the original purchase. Credit will then generally be received after 3 to 5 working days or accordingly to your card issuer’s policies.

Refunds will cover 50% of any custom-made pair price.